Client Journey
Path to HR success with HumanX
Want to know what it’s like to be on the HumanX client journey? Discover the HR outsourcing roadmap.
Begin your journey to elevate your workplace
We design outsourced HR solutions to suit the aspirations, needs and culture of our clients. We work in teams, designing high-impact touchpoints along your path to success. We move faster and further together, communicating with radical candour and transparency. Our philosophy is to relieve your from the burden of managing people so that you can concetrate on growing your business.
Meet your team
You’ve decided to work with us, welcome! We’ll identify the best Client Relationship Manager and Senior HR practitioners to lead your account, who will be your primary point of contact, alongside a dedicated team of experts that will be deployed to build a HR capability that is bespoke to your needs.
Planning for launch
You will receive an introductory pack, including a project plan or HR roadmap, a Meet the team deck to share with your team, and an agenda for a kick-off session to launch the engagement.
Kick-off: Let’s go!
All great relationships start with a great first-date. We facilitate a session for you to meet your HR crew, check-in on engagement scope, plans and ensure we’re on the same page about what success looks like. We will define communication methods and cadence, and agree on next steps.
Confirming logistics & access
If we’re enagaged through a retained outsourced HR arrangement, we will operate in your tech environment. That means we will have our own email address @yourcompany, access to your HR systems and communications channels. If we’re partnering for a project or providing HR consulting services, we may identify a digital space to share information and project plans.
HR WIPs
Work-in-progress (WIP) meetings are set weekly or fortnightly to ensure there is a regular touch-point for progress reporting, risk management, decision-making and strategy design. We work in a cadence that fits with your requirements and consistent with your leadership team.
Reporting
We will monitor agreed Success Indicators and report on a regular rhythm in a way that is relevant to your business. This may look like Board reporting, executive reporting, dashboard or scorecard reporting. We typically take care of WGEA reporting if applicable.
Feedback
Your senior Client Relationship Manager will seek your feedback, check in with you on a consistent basis to ensure we’re on track to achieve your vision, and be available for ad hoc catch ups to celebrate wins, strategise for the future, or identify areas of opportunities to harness our service delivery model. We also send out six - monthly scorecard review surveys so that you can provide a score on our performance.
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